Terms & Conditions

Last Updated: October 2026

Welcome to the website of Shree Hari Export House ("Shree Hari Export House", "we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our website and apply to business inquiries, quotations, orders, purchases and export transactions conducted with us.

By accessing this website, submitting an inquiry, requesting a quotation, placing an order or entering into a business transaction with Shree Hari Export House, you acknowledge that you have read, understood and agreed to these Terms.

For specific purchase orders, quotations, Proforma Invoices ("PI"), Sales Contracts or other written commercial agreements, the terms specifically agreed in those documents will prevail over these website Terms to the extent of any inconsistency.

1. About Shree Hari Export House

Shree Hari Export House is an India-based manufacturer and exporter of building, bathroom, interior and furniture-related products.

Our product categories may include, without limitation:

• Ceramic and porcelain tiles
• Sanitaryware
• Bathroom products and accessories
• Faucets and fittings
• Kitchen sinks
• SPC flooring
• Laminate products
• PVC panels, doors and related products
• Gypsum boards/sheets
• Tile adhesives
• Terracotta products
• Furniture and plastic furniture
• Vanity units and cabinets
• Natural stone and related products
• Other building, interior and architectural products

Product availability, specifications and categories may change from time to time.

2. B2B Business Only

Our website and export services are primarily intended for business customers, including:

• Importers
• Distributors
• Wholesalers
• Dealers
• Contractors
• Builders
• Developers
• Architects
• Interior designers
• Project buyers
• Procurement companies
• Commercial and institutional buyers

Our export business is generally intended for commercial/bulk orders rather than individual consumer purchases or small retail quantities.

We reserve the right to decline inquiries or orders that do not meet our commercial, minimum-order, geographical, product or logistical requirements.

3. Buyer Eligibility and Information

By submitting an inquiry or placing an order, the buyer confirms that:

1. The buyer is legally capable of entering into a commercial transaction.
2. The information supplied to us is accurate and complete.
3. The buyer has the authority to represent the business or organization identified in the inquiry/order.
4. The buyer will comply with all applicable laws and regulations in the destination country.
5. The buyer will provide accurate shipping, billing, company and consignee information.

We may request company registration documents, tax information, import licences, identification, banking information or other documentation where reasonably required for commercial, compliance, payment or export purposes.

4. Product Information and Specifications

We make reasonable efforts to ensure that product information displayed on our website, catalogues, quotations and other materials is accurate.

However:

• Product images are generally for reference purposes.
• Colours, shades, textures, patterns and finishes may vary due to photography, lighting, screen settings and manufacturing batches.
• Natural-looking or digitally printed products may have variations in pattern and appearance.
• Manufacturing tolerances may apply to dimensions, weight, shade, thickness and other specifications.
• Product designs, packaging, specifications and technical details may change without prior notice.
• Product availability is subject to production capacity and stock.
• Final specifications will be those stated in the applicable quotation, PI, order confirmation, approved sample or written commercial agreement.

Where a buyer requires a specific specification, the buyer should obtain written confirmation from Shree Hari Export House before placing the order.

5. Product Samples

Where samples are provided:

• Samples are intended to assist the buyer in evaluating the product.
• Minor differences between samples and subsequent production batches may occur.
• For products involving natural variation, digital printing, glaze, shade or texture, exact visual duplication cannot always be guaranteed.
• Any sample approval should be confirmed in writing where required.

An approved sample does not necessarily guarantee that every production unit will be visually identical to the sample within normal manufacturing tolerances.

6. Quotations and Pricing

All quotations issued by Shree Hari Export House are subject to the terms stated in the quotation.

Unless expressly stated otherwise:

• A quotation is not an unconditional acceptance of an order.
• Quotations may have a defined validity period.
• Prices may change after expiry of the quotation.
• Prices may be affected by raw-material costs, production costs, currency fluctuations, freight costs, taxes, duties, government regulations or other commercial factors.
• Product availability is subject to confirmation.
• Prices are based on the applicable Incoterm and commercial conditions specified in the quotation.

A quotation becomes commercially binding only to the extent confirmed through an applicable written order confirmation, PI, Sales Contract or other agreed commercial document.

7. Minimum Order Quantity and Container Orders

Our export business generally operates on a bulk-order/container basis.

Minimum order quantities ("MOQ") may vary according to:

• Product
• Product category
• Packaging
• Container type
• Destination
• Production requirements
• Customization requirements

Where applicable, our standard minimum export requirement may be one 20-foot container, unless otherwise agreed in writing.

The final loading quantity depends on product dimensions, weight, packaging, container limitations and applicable shipping requirements.

8. Order Confirmation

An order will be considered confirmed only after the applicable commercial requirements have been completed, which may include:

• Final product selection
• Final specifications
• Quantity confirmation
• Price confirmation
• Incoterm confirmation
• Payment-term agreement
• Buyer and consignee details
• Written acceptance of the quotation/PI
• Receipt of required advance payment
• Production confirmation

A preliminary inquiry, WhatsApp conversation, email discussion or quotation does not by itself constitute a confirmed purchase order unless expressly confirmed by Shree Hari Export House.

9. Payment Terms

Payment terms will be specified in the applicable quotation, PI, Sales Contract or written agreement.

Depending on the transaction, payment may be required through methods agreed between the parties, including bank transfer or other approved commercial payment methods.

The buyer is responsible for:

• Paying the agreed amount within the agreed timeframe.
• Providing accurate payment references.
• Paying applicable bank charges where agreed.
• Ensuring that funds are received in accordance with the agreed payment terms.

Unless otherwise agreed in writing, Shree Hari Export House is not obligated to commence or continue production or shipment where required payments have not been received.

Any bank details provided for payment should be independently verified with Shree Hari Export House before remittance.

10. Production and Lead Time

Production timelines provided by Shree Hari Export House are estimates unless expressly guaranteed in writing.

Production may be affected by:

• Raw-material availability
• Production schedules
• Factory capacity
• Machinery or equipment issues
• Labour availability
• Power or utility interruptions
• Government restrictions
• Public holidays
• Quality-control requirements
• Customization requirements
• Shipping or logistics conditions

Buyer-requested changes to specifications, quantities, packaging or design may affect production schedules and costs.

11. Customization and Private Label Orders

Where customization or private labeling is offered, the buyer is responsible for approving:

• Product specifications
• Artwork
• Branding
• Logos
• Packaging designs
• Labels
• Colours
• Dimensions
• Printing
• Other customized requirements

Once customized production has been approved and commenced, cancellation or modification may not be possible or may result in additional charges.

The buyer confirms that any logo, trademark, artwork, design or other intellectual property supplied by the buyer may legally be used for the agreed purpose.

12. Packaging and Container Loading

Products will generally be packed according to the agreed export packaging specifications.

Packaging may include cartons, pallets, crates, protective materials or other methods appropriate to the product.

The final quantity loaded into a container may vary depending on:

• Product dimensions
• Product weight
• Packaging dimensions
• Palletization
• Container payload limitations
• Shipping requirements
• Product mix

Where the buyer requests special packaging, labeling or loading arrangements, additional costs may apply.

13. Shipping and Delivery

Shipping arrangements will be based on the Incoterm agreed between the parties.

Depending on the agreed Incoterm, responsibility for freight, insurance, loading, documentation, customs clearance, duties and other costs will be allocated accordingly.

Estimated shipping dates are subject to carrier schedules and logistics conditions.

Shree Hari Export House is not responsible for delays caused by:

• Shipping lines
• Ports
• Customs authorities
• Freight forwarders
• Road or rail disruptions
• Weather
• Port congestion
• Vessel delays
• Government restrictions
• Events beyond our reasonable control

Risk in the goods will transfer according to the applicable Incoterm or other written contractual arrangement.

14. Import, Customs and Destination-Country Requirements

The buyer is responsible for determining and complying with all requirements applicable to importing the products into the destination country.

This may include:

• Import licences
• Product registrations
• Customs requirements
• Local standards
• Certification requirements
• Labelling requirements
• Taxes
• Duties
• VAT/GST or equivalent taxes
• Port charges
• Clearance fees
• Destination charges
• Local regulatory requirements

Unless expressly agreed otherwise in writing, Shree Hari Export House does not guarantee that a product is approved, registered or compliant with every regulation in the buyer's destination country.

The buyer should verify destination-country requirements before placing an order.

15. Export Documentation

Depending on the transaction and agreed requirements, we may provide applicable commercial/export documents such as:

• Commercial Invoice
• Packing List
• Certificate of Origin
• Bill of Lading or shipping documentation
• Other agreed export documents

Specific documents must be agreed before shipment where required by the buyer or destination authorities.

Any special documentation, certification, legalization or inspection requirements should be communicated before order confirmation.

16. Inspection and Quality Control

Shree Hari Export House may conduct internal quality checks before dispatch.

Where a buyer requires an independent third-party inspection, the inspection agency, timing, scope and cost should be agreed in writing before shipment.

If the buyer wishes to conduct or appoint an inspection before shipment, the inspection should be completed before the goods are dispatched where commercially practical.

Failure to request an inspection does not automatically create a right to reject goods based on minor variations that fall within agreed specifications or normal manufacturing tolerances.

17. Claims for Damage, Shortage or Defects

The buyer must inspect the goods promptly after receipt.

Any claim relating to:

• Visible damage
• Missing packages
• Short quantity
• Incorrect product
• Incorrect specification
• Manufacturing defects

must be reported to Shree Hari Export House within the period specified in the applicable Sales Contract, PI or written commercial agreement.

Where no specific period has been agreed, the buyer should notify us as soon as reasonably possible after discovering the issue.

Claims should include appropriate supporting evidence, such as:

• Invoice/PI number
• Container number
• Product details
• Quantity affected
• Photographs
• Videos where relevant
• Packaging photographs
• Shipping documentation
• Inspection reports where applicable

We may request additional evidence or arrange an investigation before determining the appropriate resolution.

18. Returns and Replacements

International B2B export orders are not subject to ordinary consumer-style return policies.

Returns, replacements or credits require prior written approval from Shree Hari Export House.

Customized, private-label, made-to-order or specially manufactured products may not be eligible for return unless otherwise agreed in writing.

If a return is approved, responsibility for return freight, customs charges, duties, insurance and other associated costs will be determined based on the circumstances and the agreed commercial terms.

19. Cancellation of Orders

Once production has commenced, an order may not be cancelled without written approval from Shree Hari Export House.

If cancellation is accepted, the buyer may be responsible for costs already incurred, including:

• Raw materials
• Production
• Packaging
• Customization
• Printing
• Branding
• Labour
• Storage
• Logistics
• Other committed costs

Customized and private-label orders may be subject to additional cancellation restrictions.

20. Force Majeure

Shree Hari Export House will not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Epidemics or pandemics
• War
• Terrorism
• Civil unrest
• Strikes
• Labour disruptions
• Government actions
• Changes in law
• Sanctions
• Export/import restrictions
• Port closures
• Shipping disruptions
• Container shortages
• Raw-material shortages
• Power interruptions
• Machinery failures
• Transportation disruptions
• Cyber incidents
• Acts of governmental or regulatory authorities

Where such circumstances occur, the affected party will use reasonable efforts to mitigate the impact and resume performance when reasonably possible.

21. Compliance with Laws and Sanctions

Both parties are expected to comply with applicable laws and regulations relating to the transaction.

The buyer must not use, resell, transfer or otherwise deal with the products in violation of applicable:

• Import laws
• Export-control laws
• Sanctions
• Customs regulations
• Anti-bribery laws
• Anti-corruption laws
• Trade restrictions
• Product regulations

We reserve the right to refuse or suspend a transaction where we reasonably believe that the transaction may violate applicable laws, sanctions or regulatory requirements.

22. Intellectual Property

Unless otherwise stated, all intellectual property relating to this website and its content belongs to or is lawfully used by Shree Hari Export House.

This includes:

• Company name
• Logos
• Product images
• Product catalogues
• Text
• Graphics
• Website design
• Marketing materials
• Videos
• Original content

No content may be copied, reproduced, distributed, modified or commercially used without prior written permission, except where permitted by applicable law.

Buyer-supplied trademarks, logos and materials remain the property of their respective owners.

23. Confidentiality

Commercial information exchanged between Shree Hari Export House and a buyer may include confidential information such as:

• Quotations
• Special pricing
• Product specifications
• Customized designs
• Private-label arrangements
• Commercial terms
• Supplier information
• Business strategies

Both parties should take reasonable measures to protect confidential information disclosed for the purpose of the business relationship.

24. Website Use

Users agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to website systems.
• Copy website content for commercial use without permission.
• Introduce malicious software or code.
• Misrepresent their identity or business.
• Use information obtained from the website to engage in fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to the website where misuse is suspected.

25. Website Information Disclaimer

Although we make reasonable efforts to maintain accurate website information, we do not guarantee that all website content will always be:

• Complete
• Current
• Error-free
• Available
• Suitable for every purpose

Website content may be updated, changed or removed without prior notice.

Commercial decisions should be based on the final quotation, PI, Sales Contract or other written commercial documentation applicable to the specific transaction.

26. Third-Party Services

Our transactions may involve third parties such as:

• Freight forwarders
• Shipping lines
• Logistics providers
• Customs brokers
• Inspection agencies
• Banks
• Payment service providers
• Insurance providers
• Government authorities

Where third-party services are involved, their own terms and conditions may apply.

Shree Hari Export House is not responsible for independent acts, omissions or delays of third-party service providers except to the extent required by applicable law or expressly agreed in writing.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Shree Hari Export House shall not be liable for indirect, incidental, special or consequential losses arising from a transaction, including loss of profit, loss of business, loss of opportunity, business interruption or third-party claims, except where such limitation is prohibited by law or otherwise agreed in writing.

Any liability arising from a particular transaction shall be subject to the terms of the applicable quotation, PI, Sales Contract or other written agreement.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.

28. Indemnification

To the extent permitted by applicable law, the buyer agrees to indemnify and hold Shree Hari Export House harmless against losses, claims, penalties or expenses arising from:

• The buyer’s breach of these Terms.
• Misuse of products.
• Violation of destination-country laws.
• Incorrect information supplied by the buyer.
• Unauthorized use of intellectual property.
• Failure to obtain required import approvals.
• Unlawful resale, distribution or use of products.

This clause does not limit any rights or remedies available to either party under applicable law.

29. Privacy and Personal Information

Information submitted through our website, inquiry forms, emails or other communication channels may be used for legitimate business purposes, including:

• Responding to inquiries
• Preparing quotations
• Processing orders
• Communicating with buyers
• Providing product information
• Managing business relationships
• Complying with legal and regulatory requirements

For additional information regarding the collection and use of personal information, please refer to our Privacy Policy.

30. Electronic Communications

By communicating with Shree Hari Export House through email, website forms, messaging platforms or other electronic means, the buyer acknowledges that electronic communications may be used for commercial communication and documentation, subject to applicable law.

Commercial instructions, approvals and confirmations should be provided through the official communication channels requested by Shree Hari Export House.

31. Anti-Fraud and Payment Security

Buyers should verify payment instructions before making any payment.

Shree Hari Export House will not be responsible for payments made to unauthorized third parties or fraudulent accounts where the buyer failed to independently verify the payment details.

If a buyer receives a request to change bank details, the buyer should independently confirm the change with an authorized representative of Shree Hari Export House before making payment.

32. No Waiver

If either party does not immediately enforce a provision of these Terms, this does not mean that the party has waived its right to enforce that provision later.

Any waiver must be expressly confirmed in writing where required.

33. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

34. Governing Law and Dispute Resolution

These Terms and transactions with Shree Hari Export House shall be governed by the laws applicable to the agreed contractual relationship.

Any dispute arising from a specific transaction should first be addressed through good-faith commercial discussions between the parties.

Where a quotation, PI, Sales Contract or other written agreement contains a specific dispute-resolution, arbitration or jurisdiction clause, that clause shall apply to the relevant transaction.

For website-related matters where no separate contractual provision applies, the parties agree to submit disputes to the courts and/or dispute-resolution mechanism having jurisdiction over the applicable location of Shree Hari Export House, subject to applicable law.

The final jurisdiction, arbitration seat, governing law and dispute-resolution wording should be confirmed by our legal counsel before publication.

35. Changes to These Terms

Shree Hari Export House reserves the right to update, modify or replace these Terms from time to time.

The updated version will be published on this website with the revised "Last Updated" date.

For existing confirmed orders, the terms specifically agreed in the applicable commercial documentation will generally govern the transaction unless otherwise agreed by the parties.

36. Entire Agreement

For a specific purchase transaction, these website Terms should be read together with the applicable:

• Quotation
• Proforma Invoice
• Purchase Order
• Order Confirmation
• Sales Contract
• Product Specification
• Incoterm
• Written commercial correspondence

Where there is a conflict, the specific written commercial agreement applicable to the transaction will prevail to the extent of the conflict.

37. Contact Us

For business inquiries, quotations, export orders or questions regarding these Terms, please contact:

We welcome inquiries from importers, distributors, wholesalers, contractors, project buyers and other qualified B2B customers worldwide.

Last Updated: October 2026

Terms & Conditions